Return, Exchange & Refund Policy

To initiate an exchange, please contact our customer service team at support@dlob.in or through the return/exchange provided (https://shorturl.at/ltLM0) within 5 days of receiving the item. 

Below is our policy:


Returns:

  • If you are not satisfied with your purchase, you may return the item(s) to us within 5 days of the delivery date.

  • There is no additional cost for returning  the product shipping charges won’t be reversed.

  • The item(s) must be unused and in the original packaging with all tags and labels attached.

  • Upon receipt of the item(s), we will inspect them to ensure they are in their original condition.

  • In the event of returns, we issue a credit note equivalent to the value paid of the order. Credit notes have a validity of 12 months(1 Year) and are redeemable only on website purchases. As a policy, we do not offer cash refunds.

  • Sale items cannot be returned only exchanged if any size issue.

Exchanges:

  • If you wish to exchange an item for a different size, color or style, you may do so within 5 days of the delivery date.

  • There is no additional cost for exchanging the product.

  • we can only once exchange a particular product.   

  • Upon receipt of the item(s), we will inspect them to ensure they are in their original condition.

  • Sale items cannot be returned only exchanged if any size issue.


    Please Note:

    • Purchases made during special promotions like Black Friday 'Buy One, Get One' are non-refundable and non-exchangeable.

    • Brand Name DLOB reserves the right to refuse a return, exchange, or refund if the item(s) do not meet our return criteria.

    • In some cases, Shipping for Exchange/Return is chargeable.

    • All Indian orders are dispatched with Delhivery and is 100% trackable.

    • If you received a damaged or defective item, please contact our customer service team within 24 hours and we will provide a replacement or refund.

    • If you have any questions about our return, exchange and refund policy, please contact our customer service team.

    • Sale items are not eligible for return.

    • In case of return we will inspect the product once received and will issue refund within 48 hours

      Our policy lasts for 5 days after your purchase/delivery. Any kind of return or exchange won’t be considered after this time frame.

    International Shipping Return & Exchange Policy :

    At DLOB, we value your satisfaction and strive to provide you with high-quality products and an exceptional shopping experience. Please take a moment to review our International Shipping Return & Exchange Policy for a clear understanding of how returns and exchanges are handled when you shop with us.

    1. No Returns Accepted:
      • We regret to inform our customers that we do not accept returns for any products purchased internationally. All sales are final. However, we understand that sometimes, situations may arise where you need an exchange or replacement.
    2. Exchange Policy:
      • We offer a straightforward exchange policy for international customers. If you receive a product that is damaged, defective, or if you have received the wrong item, you can request an exchange within 7 days of receiving your order.
    3.  Exchange Procedure:
      • Contact our Customer Service team within 7 days of receiving your order to request an exchange. You can reach us at +91 8892008100 / Support@dlob.co.uk
      • Provide your order number, a description of the issue, and clear photos of the product, if applicable.
      • Our Customer Service team will review your request and provide you with instructions on how to return the item.
      • Return the item in its original packaging, along with all accessories and a copy of your invoice, to the address provided by our Customer Service team.
    4. Conditions for Exchanges:

      To be eligible for an exchange, please ensure the following conditions are met:

      • The request for an exchange is made within 7 days of receiving the order.
      • The product is unused, undamaged, and in its original packaging.
      • All accessories and documents are returned with the product.
      • The issue with the product is due to damage, a manufacturing defect, or an incorrect item being shipped.
    5. Receiving the Exchange:
      • Once we receive and inspect the returned item, we will process your exchange. If the product is eligible for an exchange, we will send you a replacement item with standard international shipping. Please note that any additional shipping charges will be covered by DLOB.
    6. Delivery Timeframe:
      • While we aim to deliver your order within 6-10 days, please understand that occasional delays may occur due to circumstances beyond our control. We appreciate your patience in such instances and assure you that we will make every effort to resolve any delivery issues promptly.
    7. Contact Information:
      • For any questions or concerns regarding our International Shipping Return & Exchange Policy, please contact our Customer Service team at +91 8892008100 / Support@dlob.co.uk

    At DLOB, we are committed to ensuring your satisfaction, and we will do our best to address any issues that may arise. Thank you for choosing to shop with us, and we look forward to serving you with high-quality products and exceptional customer service.


    Get your all doubts clear :  +91 8892008100 | support@dlob.in | Support@dlob.co.uk (For International Customer)